Founder & Principal Consultant
Dr. Lorna Pham, PsyD
Dr. Lorna Pham brings more than two decades of behavioral health experience spanning direct care, quality assurance, clinical operations, compliance, utilization review, accreditation, and executive leadership. Her career progressed from Residential Counselor and Case Manager to Quality Assurance Director, Director of Outpatient Services, Compliance and Performance Improvement Director, Adjunct Professor, and Vice President of Quality Assurance. This breadth of experience gives her a distinctive understanding of behavioral health from frontline service delivery through executive, regulatory, and organizational oversight.
In senior leadership roles, Dr. Pham has overseen quality assurance and improvement, licensing and accreditation, HIPAA and compliance, risk management, utilization review, intake, medical records, clinical documentation, and behavioral health program operations. Her experience includes helping an organization obtain its first Joint Commission accreditation, supporting CARF re-accreditation and Medi-Cal certification, developing quality and performance improvement systems, supporting EHR implementation, and helping develop DMH-funded mental health programs. She has also taught graduate-level psychology, bringing an educator's perspective to the way she helps organizations strengthen systems, prepare staff, and implement change.
Education
PsyD, The Chicago School of Professional Psychology | MA Psychology, Pepperdine University | BA Sociology, University of California, Riverside